The Great Wall of Thanks

We don't know what to call them. Customer comments, client testimonials... maybe Mainely Tubs fan mail. Name aside, we'll let the content, and our customers, speak for themselves.

In addition to what you'll find below, please ask to see our Customer Comment Cards at the store. We dutifully request feedback from our customers so we can continue to get even better at what we do.

"I used to own another brand of hot tub. I had saved money on the purchase price. But all the additional costs, not to mention the problems, made it a nightmare. This is a product where you definitely get what you pay for." - Dan Tishin

“We shovel our deck before we plow our driveway now just to get to the HOT TUB. We love it!” –Jeff, Marie, Sarah, Hannah, & Kate Cutting

"I couldn't believe it...I called Jim at home on the Sunday of a holiday weekend and he came over! Turned out it was nothing, but he didn't mind. I have never received service like this from anyone." - Lisa Leonard

“Our SLXtra has been a delight. Our 6 & 7 yr. old boys have hot tub parties once or twice a week after school. My husband and I use it every night to get caught up and relax!” - Sheryl, Bob, John & Robby Burns

“It’s like having your own personal masseuse along with a marriage counselor right on staff. Thank you Mainely Tubs.” -The Gills

“Our hot tub is almost as wonderful as the folks who work here.”-Craig, Suzy & Hutch

“We think of our Hot tub as a vacation every time we use it.” –Stacy &Todd Bray

“To Mainely Tubs Staff, Thank you so much for taking care of us, standing behind your product, the service, and your thoughtfulness. We love our new tub. Thanks again.” -Elaine

“After six years the HotSpring experience only gets better. The only thing better than the tub itself is the dealings over the years with the staff of Mainely Tubs. I always feel better after talking with them.”

More Fan Mail....

DH	York Beach	Everyone at Mainely Tubs offers excellent customer service! Every time!
ER	Falmouth	Jason and crew were tremendous.
JC	Gorham	Concerned and went the extra step to help as much as possible… way beyond what was expected.
SW	Rockland	Delivery went very smoothly. It was the best experience we have had with service people in our home. Thank you!
TB	Raymond	Very efficient and friendly staff. Took time to explain our new spa!! Love it!! Very educated on product and well mannered.
LL	Milan	I have been most impressed with Mainely Tubs from the helpfulness and professionalism from the sales person to the delivery team. I have already recommended you to my friends.
JK	Glen	Your people were excellent and very professional. No loose ends. Thank you!
MP	Turner	I have always been pleased with your service and staff. I recommend you to all my friends.
JW	Biddeford	Once again, quite responsive service. The tech was very knowledgeable, professional and polite.
MB	OOB	This is why I bought from Mainely Tubs. Service #1 to none. Thanks to all.
JS	Cape Neddick	As always you sales – delivery and all-around service is #1 in my book. Thanks!
LC	Falmouth	Very consistently pleased.
WB	Biddeford	100% satisfaction
RM	Poland	We were very happy from start to finish! Mike was awesome from the purchase to the time of delivery and very professional.
LW	Sydney	When asked why I recommend Mainely Tubs- it is the service. Whether I call to ask a question or buy products, I am impressed by the courteous employees. Thank You!
RS	Naples	Excellent response, you have always provided great service.
JG	Portsmouth	Excellent service as usual.
TC	Saco	We love Mainely Tubs.
ER	Falmouth	We are so impressed with everyone. Every person is a pleasure to deal with. Wonderful.
DD	Manchester	Very dedicated team.
BH	Portland	Very Courteous and professional.
JY	Wells	As always – you guys are great.
JT	Hallowell	When we were selecting a hot tub, we were told that Mainely Tubs provided excellent customer service – and your reputation holds.
NC	Saco	Thank you so much! The service thus far has been excellent!
SC	Wells	Service was excellent as always.
MD	Ogunquit	Very Professional and Knowledgeable.
WJ	Scarborough	Once again Mainely Tubs customer satisfaction tops!
CK	Rockland	Excellent customer service as always. Everyone was very confident and helpful.
CC	Buxton	The guys were great. The weather was very bad and they were still smiling!
RC		Excellent customer service from the entire organization – Thank you!

PG	Lewiston	Overall Mainely Tubs is a 1st class operation sales through delivery.
DF		You guys are awesome!
MG		Buying this hot tub was probably the best experience and example of customer service I have ever seen or been a part of!
DM	Cape Elizabeth	EVERYONE involved was very professional and helpful. I'm impressed.
DP	Woolwich	The sales and service we received with our first hot tub was so good we did not 'shop' for our second. Mainely Tubs was our only stop. Great work and Thank you.
JH	Minot	"The Incredibles" were great. Wonderful job moving that huge heavy tub! Thank You!
DD	Portland	As always the store employees are exceptional to deal with and are always pleasant.
JC	Portland	Very pleased with everything. Thanks for all your help. Great Staff.
CN		We have enjoyed working with your company. Everyone has been pleasant, professional, informative and helpful. Thanks.
MR		We were 100% satisfied! *****
RK		We are enjoying it very much. Your staff is the best.
RE	Lovell	Right on time! Very professional – knowledgeable and efficient.
SD	OOB	Everything was great! Keri always does a great job coordinating the technicians visits.
RS	Alfred	Your company has the BEST customer service of ANY company that we have ever dealt with. Thank You.
BB	South Portland	Excellent technician. You folks continue to impress! Keep it up!
TM	York	Very pleased with all aspects of this warranty/service work. Very professionally handled!
EB	Windham	100% I have owned my spa and the comfort of having Mainely Tubs caring for my tub and putting up with me. I never worry about my tub.
NC		Awesome service – I recommend you to anyone interested in a hot tub – Thank You
JW	Biddeford	Always great service. Friendly Staff. Reinforces our decision to buy from Mainely Tubs!
ES	Scarborough	Very professional; timely. Very informative.
JM	Rochester	Thank you. We have in the past and will continue to recommend you. We are very satisfied.
AM		As always your customer service is top notch and the realm we do business with you.
LO	Wells	You guys are awesome – we take good care of our hot tub – and you help us do that – we appreciate it. Thanks!
PS	Gardiner	Very Pleased – Exceptional service by phone and actual tech. I mention this to many people in my travels.
CR		Was such a good experience. I am sending an additional letter.
JR	N. Berwick	Excellent customer service! The girls who answer the phones at the store are ALWAYS friendly. Kevin was also very professional. Nice Job!
RC	Kennebunk	Your service was timely, courteous, knowledgeable, helpful and overall outstanding! Thank you!
MB	Limington	From the initial phone call to the completed work this was a professional process – Kevin is wonderful! He saved our tub! Thank You
DG	Saco	Kevin has been efficient, professional and patient as he repaired our dated hot tub on these 2 occasions. We have complete confidence in Kevin and Mainely Tubs. Thank You.
KB		Could not be more pleased with tech and service and company!

ML	Saco	Excellent service – technician work in sub-zero temp to fix problem. Thank you.
PL	Nottingham	Jim – Since the first time I met you and your employees 6 years ago – you're company has never let us down!! Thanks!
KS		I love doing business with everyone at Mainely Tubs. Thanks again.
KN		Thank you for exceptional service! My husband and myself absolutely LOVE our hot tub. Your company has ALWAYS been nice, polite and helpful. Your technicians work very hard and I appreciate it.
AC		We are always happy with your customer service.
BW		Excellent Customer service. Wish all companies treated us this way! We will refer you guys to anyone who wants to buy a hot tub!!
PP		2nd time we've had service and had been told that "service was your business" and I would agree with that – thank you very much!!!
DS	Chesterville	I can't tell you how much we appreciated the quick and nice service we received. We want you to know that is rare to find people that really care for their customers and it was a GREAT experience to deal with you.
BQ	Biddeford	We are continually impressed with Mainely Tubs and your service. Thank you!

In addition to what you'll find below, please ask to see our Customer Comment Cards at the store. We dutifully request feedback from our customers so we can continue to get even better at what we do.